LEVEL UP — Returns & Refunds
Updated 12 November 2026. This information supplements our checkout Refund Policy. Nothing here limits your rights under Australian Consumer Law.
Faulty, damaged or incorrectly described products
Contact us if your order is faulty, damaged, incorrect, not as described or does not meet a consumer guarantee. Depending on the circumstances, you may be entitled to a refund, repair or replacement. For a major failure, you can generally choose a refund or replacement. These rights are not limited by a short store return window.
Change-of-mind requests
Returns for change of mind are not automatically offered. We may consider requests individually; contact us before sending an item back. If we agree to a voluntary return, we will explain eligibility, packaging requirements and any return-postage costs beforehand. Opened trading card packs and unsealed collectibles will not ordinarily qualify for voluntary change-of-mind returns. Your legal rights for problem goods remain unaffected.
How to report an issue
Email levelup.syd@gmail.com with your order number, product details and a description of the issue. Please include photos of any damage and packaging where possible. We will provide return instructions if a return is required and arrange an appropriate remedy in accordance with the law.
Refund payment
Approved refunds are generally made to the original payment method. Processing times vary by payment provider. If an item cannot be supplied within the agreed or a reasonable time, contact us so we can resolve the issue, including a refund where required by law.
LEVEL UP — Allawah, New South Wales, Australia.